Sublimi is built by a small team that reads every email. The fastest way to get help is to write us at hello@sublimi.app — we typically reply within one business day.
Common requests
I want to cancel my subscription
Open Settings on your iPhone → tap your Apple ID at the top → Subscriptions → Sublimi → Cancel Subscription. The cancellation takes effect at the end of your current billing period. You'll keep access until then.
I want a refund
All payments go through Apple, and refund requests are handled by Apple. You can request a refund at reportaproblem.apple.com. We can't issue refunds directly, but if Apple declines and you feel something genuinely went wrong, email us — we'll do what we can.
I forgot my account / can't sign in
Tap Sign In in the app and choose the same provider you used originally (Apple, Google, or email). If you used email and forgot your password, tap Forgot password? to reset.
I want to delete my account
Open the app → Profile → Settings → Delete account. This permanently removes your data within 90 days. You can also email privacy@sublimi.app.
I want to export my data
Email privacy@sublimi.app from the address on your account. We'll send you a portable JSON archive within 30 days, in line with GDPR/CCPA.
A track sounds bad / generation failed
Pull down to refresh on the player screen, or tap Regenerate in the track's detail sheet. If it keeps failing, send us a screenshot and the time of day at hello@sublimi.app so we can pull diagnostic logs.
I want a feature / I have feedback
We genuinely want to hear it. Email hello@sublimi.app and write the subject line as "Feedback: …". Almost every feature in Sublimi started as a single sentence in someone's email.
System status
We post incidents and degradations at status.sublimi.app. If you can't generate a track or sign in, that's usually the first place to check.
Press, partnerships, careers
For press, write press@sublimi.app. For partnerships, partners@sublimi.app. For careers (we're tiny but always reading), careers@sublimi.app.
Mailing address
Sublimi
1 King St W
Toronto, ON, Canada